Products from Tornek-Rayville are frequently released in limited batches. Depending on demand, this can at times lead to extremely rapid sell through of slots. To minimize confusion and frustration and in the interest of transparency, please refer below to our product launch and ordering process and policies below. This is intended to help customers be in the best possible position to secure items they’re interested in. It is however important to note, that following the below recommendations DOES NOT guarantee you a spot or preferential treatment.
Our email newsletter is where we announce product launches, brand dispatches (stories and such), brand updates, and other relevant information. We don’t email a lot, maybe a couple times a month. The advantage to signing up here is we always give the Email Newsletter advance notice of a product launch or restock. They get the where and when first. Please DO NOT sign up for the email newsletter if you’re not cool with getting multiple emails a month and some of them possibly not about the specific product you might be waiting for.
We will be phasing out our use of this feature on the web site. All restock notifications instead will be sent through the Newsletter. The service being phased out relies on plug-in app that has not been able to distribute the notifications in a timely manner. We will evaluate alternative options as they become available. We apologize for any inconvenience caused by this change.
We will announce launches the day they occur on social media. Sometimes we may drop hints leading up to a launch. We do our best to answer incoming questions on social media, but on launch days this can become unwieldy due to the volume of incoming messages.
We do not do wait lists for spots in preorders or product launches. Unfortunately it’s just too cumbersome to manage. Any cancellations are rolled into the next restock or launch.