Communication Policy

Products from Tornek-Rayville are frequently released in limited batches. Depending on demand, this can at times lead to extremely rapid sell through of slots. To minimize confusion and frustration and in the interest of transparency, please refer below to our product launch and ordering process and policies below. This is intended to help customers be in the best possible position to secure items they’re interested in. It is however important to note, that following the below recommendations DOES NOT guarantee you a spot or preferential treatment. 

Email Newsletter

Our email newsletter is where we announce product launches, brand dispatches (stories and such), brand updates, and other relevant information. We don’t email a lot, maybe a couple times a month. The advantage to signing up here is we always give the Email Newsletter advance notice of a product launch or restock. They get the where and when first. Note that signing up for the Email Newsletter requires you to confirm your subscription through a link emailed to the submitted address. You need to confirm your subscription in order to be added to the distribution list.  Please DO NOT sign up for the email newsletter if you’re not cool with getting multiple emails a month and some of them possibly not about the specific product you might be waiting for. 

Restock Notifications

This service relies on a plug-in app to deliver the notifications. The notifications, per customer feedback, are not instantly delivered once triggered and we do not have control over the speed of the delivery of the notifications. The notifications can take minutes (and up to 1 hour) to be dispatched to those that have signed up for them. For high demand models it is not practical to trigger these notifications because the item(s) often sell out before the service will complete the notifications. So we will continue to offer and use this service where it is practical but for those interested in the high demand models we recommend the Newsletter.

Social Media

We will announce launches the day they occur on social media. Sometimes we may drop hints leading up to a launch. We do our best to answer incoming questions on social media, but on launch days this can become unwieldy due to the volume of incoming messages.

Wait Lists

We do not do wait lists for spots in preorders or product launches. Unfortunately it’s just too cumbersome to manage. Any cancellations are rolled into the next restock or launch.